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Browse Directory>   Infrastructure and Systems Management>  Systems Management>  IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
 
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Accelerating BSM Adoption by Netuitive, Inc.
May 2008 - (Free Research) Netuitive’s solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Redefining the Performance Management Process by Netuitive, Inc.
May 2008 - (Free Research) The key to addressing the entire performance management challenge is to start with the fundamentals – the way baselines and thresholds are handled.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Netuitive SI: Automated Performance Knowledge for Improved Systems Managementv by Netuitive, Inc.
May 2008 - (Free Research) Netuitive SI is a performance analysis tool that improves productivity while preserving user investment in infrastructure management tools like BMC PATROL and NetIQ AppManager.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Taking the Guesswork out of ITIL by Netuitive, Inc.
May 2008 - (Free Research) ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Value-Added Services: Pushing Beyond the Box by Kaseya
July 2008 - (Free Research) Greg Schulz, Founder and a Senior Analyst for the StorageIO Group, discusses Storage Services and Managed Services and how both can contribute to the bottom line for channel companies.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

IT Process Automation - Improve Processes with ITIL-ITSM Six Sigma or COBIT by Opalis Software, Inc.
June 2008 - (Free Research) Orchestrating the IT infrastructure to meet the needs of the business is central to delivering on the promise of IT Process Automation (ITPA). This article examines the processes that will help your organization improve your IT processes.
(ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

ITIL essentials for the midmarket by iETSolutions
July 2008 - (Free Research) This expert podcast looks at how midmarket firms can start down the ITIL 3.0 path.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Practical Configuration Management: CMDB You Can Do Right Now! by Numara Software
April 2008 - (Free Research) In this webcast from Numara Software industry leaders will teach you how to adopt Configuration Management best practices. The Configuration Management Database (CMDB) System concept, and the ITIL will also be discussed.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

ITIL Now - A Stepped Approach by Numara Software
April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Architecting High Performance eCommerce Platforms by Azul Systems, Inc
May 2008 - (Free Research) This paper outlines the primary steps to building successful eCommerce architectures which include understanding the business drivers and IT challenges, creating a demand model and translating and incorporating both into the eCommerce architecture.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing Availability of IT Infrastructure with Virtualization and Fault Tolerant Servers by Marathon Technologies
July 2008 - (Free Research) This document explains use of range of off-the-shelf technologies to enhance the availability and reliability of IT infrastructure in existing installations without necessarily needing to install new hardware.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Service Catalogue and the CMDB by newScale (E-mail this company)
April 2008 - (Free Research) Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leveraging Virtual Iron and Quad-Core Intel(r) Based Server Virtualization in Production Environments by Virtual Iron Software, Inc.
March 2008 - (Free Research) This webcast, featuring Intel and Virtual Iron, explores the key drivers and enabling technologies behind server virtualization. Best practices for supporting virtualized workloads in production environments will also be discussed.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

EMA Advisory Note: Danger of Tools before Process and Requirements, Or - Time to Buy a Lawn Mower by Enterprise Management Associates (EMA)
August 2008 - (Free Research) This paper explores some of the considerations and pitfalls for purchasing a CMDB tool before taking the final leap and provide a common sense approach to evaluating the direction in which your company is heading.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Good to Great: Transform IT through Service Lifecycle Management by Hewlett-Packard Company
June 2008 - (Free Research) This paper examines service lifecycle management SLcM and the ITIL v3 principles on which it is based. It shows how SLcM provides the framework for organizations to optimize business outcomes and facilitates continual service improvement.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Change Control Technology to Enforce Your Change Control Procedures by Revelation Software Concepts
July 2008 - (Free Research) See how Rev-Trac SAP change control technology from Revelation Software Concepts can automatically enforce your change control procedures to ensure your processes are being adhered to, minimizing risk to stable systems and meeting your audit.
(DEMO) VIEW ABSTRACT | GO TO DEMO

Rev-Trac Datasheet by Revelation Software Concepts
July 2008 - (Free Research) Rev-Trac® provides flexible, powerful and fully-featured change control for SAP solutions, no matter how complex or geographically dispersed your business environment are.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Best-Practice Tips to Help You Succeed with Your Enterprise CMDB Project by Enterprise Management Associates (EMA)
July 2008 - (Free Research) EMA has culled through 1000+ pieces of advice to identify 10 best practices to help you succeed with your CMDB project. This paper details these tips, highlights key findings from EMA research, and shares practical advice directly from your peers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Why Most Organizations Miss User Response Monitoring - and What to Do about It by Nimsoft, Inc.
August 2008 - (Free Research) This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence by Hewlett-Packard Company
April 2008 - (Free Research) This webcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Turbo boosting ITIL with Business Analysis Part 1: The Requirements Alignment Axis Podcast by Hewlett-Packard Company
April 2008 - (Free Research) This podcast offers valuable instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of your current and future ITIL initiative.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company)
March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Managing Operational Change through ITIL and Configuration Management Database by Hewlett-Packard Company
July 2008 - (Free Research) This white paper discusses what IT organizations should consider when creating a short list for ITIL and CMDB products, and implementing change, compliance or configuration management processes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Turbo boosting ITIL with Business Analysis Part 2: Driving Alignment with the Business Analysis Center of Excellence by Hewlett-Packard Company
April 2008 - (Free Research) This podcast will teach you how to establish a Business Analysis Center of Excellence (BACOE) to drive alignment through all levels of your organization.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company
April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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