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Home Is Where The Money Is by inContact
January 29, 2010 - (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
PODCAST: Enabling the Business Governance of Data by ASG Software Solutions
February 08, 2010 - (Free Research) This podcast, featuring Rob Karel of Forrester Research, discusses how enterprises are linking metadata to the formal management of business terms to achieve true enterprise governance.
E-Book: SOA: Technical Opportunities, Social Challenges by Progress Software
February 05, 2010 - (Free Research) In this paper you will learn how SOA can directly influence the success of your business, which will result from your business’ ability to participate in these new, more dynamic, federated communities. Read on to learn how social orientation is driving both new SOA technology needs and management changes in how technology is delivered and governed.
Why Records Management Is Important by Hewlett-Packard Company
March 06, 2009 - (Free Research) Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
2010 ERP REPORT: Part One in a Series by Panorama Consulting Group
February 08, 2010 - (Free Research) Read this report which includes data on a wide variety of ERP solutions (Figure B). Included in the research sample are Tier I solutions (such as SAP, Oracle eBusiness Suite, and Microsoft Dynamics), Tier II, Tier III and industry-focused niche solutions.
WAN Governance Executive Primer by IPANEMA TECHNOLOGIES
February 05, 2010 - (Free Research) Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration.
Best Practices in Complex Equipment Manufacturing, Sales, and Service by SAP America Inc
January 23, 2009 - (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 20, 2009 - (Free Research) This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
Accelerating Virtualization Adoption - Lessons From the Physical World by Hewlett-Packard Company
February 18, 2010 - (Free Research) Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services.
Data Protection in a Hyper-V Environment by Dell, Inc.
February 08, 2010 - (Free Research) This document provides information about planning your backup and restore strategies using Microsoft Hyper-V technology and the Dell PowerVault MD3000 storage array or the MD3000i storage array. Hyper-V provides the software infrastructure and management tools in Windows Server 2008 to create and manage a virtualized server computing environment.
Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company
October 01, 2008 - (Free Research) This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort.
How to Populate Your CMDB in Four Steps by ASG Software Solutions
February 08, 2010 - (Free Research) Read this paper to learn organizations start small, and do it right, the gains achieved with their initial CMDB population will serve as a foundation for optimal data management results in other departments and other service areas.
HIPAA and Beyond: An Update on Healthcare Security Regulations for Email by Proofpoint, Inc.
August 26, 2009 - (Free Research) Healthcare regulations for IT security - such as HIPAA and the new HITECH provisions of HIPAA - are now broader than ever. This paper provides a quick overview of what you need to know about the latest security, privacy and data breach regulations for the healthcare industry.
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