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Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc.
August 10, 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
Beyond Backup Ezine: Disaster Recovery Strategies for Branch Offices by CIO Decisions
July 09, 2009 - (Free Research) The July/August issue of CIO Decisions Ezine focuses on disaster recovery in remote and branch offices, especially in midmarket organizations. Read this issue to learn some great tips and techniques for increasing your remote workers' ability to bounce back after an unfortunate event.
The Value of the Project Management Office (CA commissioned research) by CA Technologies.
March 30, 2010 - (Free Research) Read this paper for information on the project management office (PMO), the department or group that defines and maintains the standards of process, generally related to project management, within the organisation. This paper offers details and results from research conducted about PMO position in organizations and its value.
Running Microsoft® Office SharePoint Server 2007 on VMware® Infrastructure by Global Knowledge
December 08, 2009 - (Free Research) Microsoft Office SharePoint Server (MOSS) 2007 is one of Microsoft's fastest growing server products. In this document, we describe the implementation and best practices for virtualizing a typical medium-sized MOSS 2007 intranet farm deployment.
Google Apps vs. Microsoft Exchange by Google
February 11, 2010 - (Free Research) Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications.
Simplifying Branch Office Management by SearchEnterpriseWAN E-Books
March 10, 2010 - (Free Research) Branch IT managers face a very dynamic environment. The number of branches is rising, telecommuting is increasing, and the demand for applications is expanding. You need to take a proactive approach, classify branches, and establish SLAs that tie to each class and can then be met through the deployment of various technologies.
Managing SharePoint in an Enterprise Environment by Global Knowledge
October 2008 - (Free Research) Microsoft Office SharePoint Server 2007 and other SharePoint technologies are excellent tools for a modern, web-based office environment. This white paper gives pointers on managing them.
Vyatta Open Networking by Vyatta Inc.
January 2010 - (Free Research) Vyatta is a network operating system (enterprise-class router, firewall, VPN +) that removes the need for proprietary hardware, allowing you to leverage performance and price advantages of x86-based servers and virtualization technologies.
10 Ways Excel Drives More Value From Your SAP® Investment... While Making Your SAP Life Easier by Winshuttle, Inc.
August 2010 - (Free Research) This white paper highlights 10 ways Winshuttle's tools and applications utilize Microsoft Office applications and allow you to optimize your SAP investment. The benefits outlined in this white paper are realized by the reduction of SAP operational costs, delivering across the board efficiencies and accelerating top and bottom line improvements.
An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel
April 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements.
Ten Things You Should Know About Exchange Server 2010 by Global Knowledge
November 2009 - (Free Research) Exchange Server 2010. There are many new and improved features in the new version. This white paper outlines ten items to consider when planning and deploying an Exchange Server 2010 infrastructure, as well as some considerations to keep in mind when making the decision to move on to the "latest and greatest" iteration.
Migrating from IBM® Lotus Notes® to Microsoft® Exchange Server by Dimension Data.
June 2010 - (Free Research) There are a number of factors inherent in Lotus Notes environments that can hamper the migration to a next generation messaging environment including: user signatures, legacy applications, difficulties in locating and un-encrypting archived data, and more. This paper provides best practices for migrating from Lotus Notes to Exchange Server.
PBX Buying Guide: How to Choose the Right Phone System for Your Business by Fonality Inc.
August 2010 - (Free Research) While moving to an IP phone system will bring great advantages, the more options, features, functions and capabilities that are available, the more decisions the buyer has to make. That makes it crucial to thoroughly understand your needs before you buy. In this guide are seven steps to help in that process.
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