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Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Use the Six Laws of Persuasion during a Negotiation by Global Knowledge October 2006 - (Free Research) Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Ways To Use ERP To Lean The Manufacturing Supply Chain by IFS June 2009 - (Free Research) This white paper gives four tips to help you bring lean supply chain improvements to your manufacturing operation. Additionally, it discusses six technology tools that help automate these lean supply chain practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is Data Storage Holding Your Business Back? by Xiotech Corporation June 2010 - (Free Research) Applications are central to business, and the performance of those applications can mean the difference between market success and lost revenues. In order to keep pace with these applications, speed time to value and improve availability, IT has adopted technology innovations like virtualization and cloud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Getting Started with Master Data Management (MDM) by SearchDataManagement May 2010 - (Free Research) In this e-book, learn about getting started with MDM programs, including how to sell the idea internally in order to secure funding and how to build a foundation for a successful MDM deployment. In addition, read about MDM trends and some of the challenges that companies can face on MDM implementations. (EBOOK) VIEW ABSTRACT | GO TO

Data Quality Strategy: A Step-by-Step Approach by SAP America, Inc. February 2010 - (Free Research) In order to fully realize the benefits of their investments in enterprise computing systems, organizations must have a detailed understanding of the quality of their data. And those organizations that approach this issue strategically are those that will be successful. This paper explores strategy in the context of data quality. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Evaluating The Cost of Ownership of IT Service Management Solutions: Lessons Learned from Real-Life Implementations by Hewlett-Packard Company February 2010 - (Free Research) This report is based on a series of in-depth interviews conducted by Dimensional Research. The goal of this study was to evaluate real-life experiences implementing the most current versions of HP Service Manager and BMC Remedy—the leading ITSM solutions— in order to understand the differences in long-term cost of ownership. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leaner and Greener Because of Intel® Core™2 Processors with vPro™ Technology by Intel Technology Provider September 2009 - (Free Research) Recently, the University of Plymouth, located in the U.K., completed a refresh of their 4,800 desktop PCs, upgrading the systems to PCs with Intel® Core™2 processors with vPro™ technology in order to offer students the latest in IT services. The following paper provides an ROI analysis of this PC deployment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Going Global: Key Functional Issues Your ERP System Should Manage by Sage North America April 2010 - (Free Research) Is your current business application able to support business operations and transactions outside the U.S.? Read this paper to review the key functional issues your ERP software will need to have in order to conduct business abroad. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Hospital I.T. Infrastructure by CDW Healthcare July 2010 - (Free Research) Building a brand new, state-of-the-art medical campus from the ground up requires an I.T. infrastructure capable of supporting newer, more advanced healthcare applications and the massive volumes of digital data generated by these systems. Read this white paper to learn how CDW Healthcare helped a Michigan medical campus to accomplish their goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment by Micro Focus, Ltd July 2010 - (Free Research) Read this case study to learn how Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc. March 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application modernization – a path to business transformation by Micro Focus, Ltd July 2010 - (Free Research) This White Paper explores a number of practical ways to achieve this, including optimizing mainframe development and testing processes, platform migration, and process modernization. It also looks at the benefits, return on investment (RoI), and relative risk factors for these options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Interoperating with Cisco Systems: Hands-On Look at Configuring D-Link and Cisco for Seamless Savings by D-Link July 2010 - (Free Research) The best network design invariably is multi-vendor. That is even more true in an era of constrained budgets where sticking with your existing vendor brings with it not only a price premium, but also the continuation of proprietary approaches. Read this whitepaper to learn more about D-Link's interoperability benefits with Cisco systems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Risk an Integrated Approach by Global Knowledge February 2009 - (Free Research) This paper takes a more extensive look at the question ‘when, and how, should a project manager address risk?' and provides multiple answers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Systems Approach to Networking Improves Availability, Lowers TCO by Cisco Systems, Inc. November 2009 - (Free Research) This report examines the drivers of network change, defines a systems approach to networking and then details the strategy used by Cisco, the market leader in enterprise networking, to deliver on this vision. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Five steps to rolling out your mobile applications by BlackBerry March 2008 - (Free Research) In this podcast, Jack Gold, analyst, and well-known authority on mobility, offers pointed advice on the steps you should take in rolling out your mobile business applications. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Realizing Rapid ROI Through Mobility by BlackBerry February 2010 - (Free Research) Companies are reaping the benefits from mobile CRM, field service and sales force automation processes with the latest Research In Motion (RIM) offerings. Read this white paper to learn more! (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

B2B eBusiness: Preparing For Online Liftoff by Art Technology Group (ATG) June 2010 - (Free Research) This paper presents the differences between B2B companies and B2C companies approach to selling in the online channel. Continue reading to learn what B2B companies need to learn from B2C companies in order to ensure a successful online presence. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Backup Redesign for Large Enterprise Data Centers by EMC June 2010 - (Free Research) Traditional backup just isn’t cutting it in terms of tackling extreme data growth within the data center, especially for larger businesses. Check out this mediacast to learn how to solve your enterprise backup challenges while cutting costs and increasing efficiency. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Backup Redesign for Large Enterprise Data Centers by EMC June 2010 - (Free Research) Traditional backup just isn’t cutting it in terms of tackling extreme data growth within the data center, especially for larger businesses. Check out this mediacast to learn how to solve your enterprise backup challenges while cutting costs and increasing efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Police Academy of the Netherlands Utilizes DocAve® to Replicate and Protect Mission Critical SharePoint® Data by AvePoint, Inc. February 2010 - (Free Research) The IT administrators of the Police Academy of the Netherlands demanded a data protection solution that delivered granular, item-level backup and restore capabilities. In their search, they came to DocAve's Backup and Recovery solution as well as their Replicator solution to meet their backup and data protection needs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

An End-to-end Messaging Strategy for SMBs by Dell, Inc. and Intel April 2010 - (Free Research) This paper outlines the critical requirements - reliability and availability, scalability, security, and performance - of an SMB messaging environment and describes and end-to-end messaging solution that meets those requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advantages of Dell PowerEdge 2950 Two Socket Servers over Hewlett-Packard Proliant DL 585 G2 Four Socket Servers for Virtualization by Dell, Inc. and Intel December 2006 - (Free Research) Different virtualization infrastructures can offer a variety of advantages and disadvantages for data center managers. This white paper provides a head to head comparison of the 2 socket PowerEdge 2950 vs. the 4 socket HP DL585 server. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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