Customer Relationship Management (CRM) | Contact Center Management | Grid/ Utility Computing | Call Center Management | Customer Experience Management (CEM) | Interactive Voice Response (IVR/ CTI) | Enterprise Resource Planning (ERP) | Managed Care (HMO/ PPO) | Virtualization | Automatic Call Distribution ACD

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FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc. January 2001 - (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

FACTS® PPO™ by Ebix Health, Inc. January 2001 - (Free Research) FACTS® PPO™ is a fully automated provider network processing module, this system provides you with a fully integrated database for providers (both practitioners and facilities). (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. (EBOOK) VIEW ABSTRACT | GO TO

The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center by Contactual, Inc. March 2010 - (Free Research) This paper examines the differences between on-premises contact centers and hosted alternatives. It looks at the reasons why on-premises contact centers are becoming obsolete, and offers suggestions for how enterprises can eliminate capital expenditures while increasing customer satisfaction and staying on the forefront of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company November 2009 - (Free Research) Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of Whole Call Analytics by Raytheon BBN Technologies July 2010 - (Free Research) To maximize customer satisfaction and reduce costs, leading edge companies are using whole call analytics to examine voice interactions holistically. The result is new visibility of previously hidden improvement opportunities. Continue reading to learn how your company can reduce costs and improve customer satisfaction with whole call analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The True Cost of Virtual Server Solutions by Dell and VMware March 2009 - (Free Research) In March of 2009, VMware contacted Taneja Group to conduct an assessment of how VMware ESXi 3.5 and Microsoft Hyper-V compare when it comes to hosting multiple virtual machines - what is referred to in this report as "VM Density." Read this analyst report to learn about key findings from this study. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS December 2008 - (Free Research) The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Quality: A Survival Guide For Marketing by SAP America, Inc. June 2009 - (Free Research) Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Podcast: Developing for the Future - The new trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This podcast will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Making The Move: What to Do When You’ve Outgrown QuickBooks by Sage North America April 2010 - (Free Research) This guide will provide you with smart, unbiased tips as your prepare to move from QuickBooks to a more powerful accounting solution. Continue reading this guide to decide which accounting solution is right for your company. (EGUIDE) VIEW ABSTRACT | GO TO

Noetix Analytics | The Proven Packaged Data Warehouse Solution by Noetix Corporation April 2010 - (Free Research) Quickly deploy a packaged analytical reporting solution for Oracle EBS built on a robust, scalable data warehouse architecture. Noetix Analytics is faster to implement than other packaged offerings or custom development, delivers the lowest TCO, and enables organizations to achieve an enterprise-wide view of strategic information. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Text Analytics: Two Worlds Collide by SAS Institute Inc. July 2010 - (Free Research) We're all suffering from information overload. We can’t consume the volume of information that we receive every day, so if we think it might be valuable, we try to file it in a safe place for use at some time in the future. Read this white paper to learn more about the latest mashup for business analysts, Text Analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web Content Management Will Weave Its Way Into More Enterprise Applications by SDL Web Content Management Solutions Division July 2010 - (Free Research) Review this survey from Forrester to see the results of a recent survey of 225 information and knowledge management (I&KM) professionals with Web content management (WCM) decision-making or influencer roles and find out about their WCM strategies for the coming year. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five ways to persuade your target audiences by SDL Web Content Management Solutions Division July 2010 - (Free Research) In today’s connected world, a well managed Web presence is essential for any organization to achieve business success. These organizations need their web content management strategy to balance centralized messages and branding with localized content and contributions. SDL Tridion’s BluePrinting technology allows you to create this balance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Web 2.0 Engaging customer passion by SDL Web Content Management Solutions Division July 2010 - (Free Research) This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: Replicate Smarter with EMC Data Domain Deduplication Storage Systems by EMC July 2010 - (Free Research) Join EMC backup and recovery systems division to learn about their new solutions including Data Domain deduplication storage systems, dedupe for fastest time-to-DR readiness and more. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Replicate Smarter with EMC Data Domain Deduplication Storage Systems by EMC July 2010 - (Free Research) Join EMC backup and recovery systems division to learn about their new solutions including Data Domain deduplication storage systems, dedupe for fastest time-to-DR readiness and more. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Totally Redundant & Virtualized Infrastructure Solution by Winchester Systems May 2010 - (Free Research) The white paper outlines the advantages, limitations, and best practices of using Winchester Systems v-IP Virtual iSCSI Storage Appliance and FlashDisk RAID in conjunction with a VMware virtual infrastructure. It is intended to provide a clear understanding of how v-IP integrates with VMware and focuses on the product’s robustness. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Developing a Business Intelligence Strategy, From the Ground Up by Tableau Software May 2010 - (Free Research) Confused about BI? This presentation transcript breaks down the basics of business intelligence and outlines the key features for Microsoft SQL Server. Discover the advantages of BI and find out how to get started with a business intelligence strategy to enhance your organization. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

What Aren't People Telling You about Governance, Risk and Compliance? by ASG Software Solutions July 2010 - (Free Research) Governance, Compliance and Risk has a variety of different meanings, depending on your point of view. It is up to you and your organization to determine how best to implement a GRC framework. But when you do, remember that the management of your enterprise content needs to work in conjunction with the GRC framework. Read on to find out more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Whiteboard: Managing Risk and Compliance Proactively by Oracle Corporation July 2010 - (Free Research) Watch this video white paper to learn how to consolidate the management of multiple risks and regulatory requirements using a single enterprise platform - thereby reducing costs, increasing performance, and improving the operations of the business overall. (VIDEO) VIEW ABSTRACT | GO TO

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