Virtualization | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Help Desk and Call Management | Customer Service (General) | Customer Experience Management (CEM) | Midframe/ Midrange Servers | On-line Customer Support | Customer Relationship Management (CRM) | Remote Access Technologies | Disk-based Backup & Storage/ RAID

Search Results		1 - 25 of 488 | Next Page
Too many results? Filter by:	All result types Software Services & Resellers Hardware Research

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 23, 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HP Virtualization Support Services - Optimize Business Outcomes through Virtualization by Hewlett Packard Company and Intel June 07, 2010 - (Free Research) Before choosing from HP's rich portfolio of virtualization services, read this paper for eight considerations to help make the best decision for your virtualization needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Cloud Solutions for the Enterprise by CA Technologies July 28, 2010 - (Free Research) CA cloud solutions accelerate your path to agility, efficiency, and control by helping you assemble, deliver, secure, assure, and support services across public and private cloud environments, spanning your diverse virtual and physical platforms. Continue reading to learn more. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

The Essentials Series: Faster Problem Resolution with Efficient Remote Support Capabilities by Citrix Online UK August 24, 2010 - (Free Research) Download the free e-guide to learn: Today's most common IT help desk headaches and how to relieve them, the real advantages of user-centric remote support, and best practices for delivering user-centric remote support. (EGUIDE) VIEW ABSTRACT | GO TO

Infrastructure Performance Management for Virtualized Systems by CA Technologies. June 01, 2010 - (Free Research) The management tools selected to support virtualization are essential to the ability of IT to grow the virtual environment without proportionately increasing the staff required to manage all of the new physical host servers and their guest VMs. Continue reading this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist July 28, 2010 - (Free Research) Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Responding to Workplace Disruptions: The Critical Role of the Help Desk by GoToAssist October 22, 2009 - (Free Research) When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. And who better to designate as a first responder than your help desk? This new Forrester white paper explores the critical role that the help desk should play in your organisation's business continuity planning. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 30, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 08, 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sun GlassFish ESB, The Lightweight Enterprise Service Bus by Sun Microsystems, Inc. April 15, 2009 - (Free Research) Sun GlassFish ESB has been designed to catalyze a lightweight business integration deployment project. It offers a "fit-to-purpose" mix of features, functionality, extensibility, and support at the best cost possible, with minimal overheads for development</p> (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc. January 2001 - (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

The 7 Key Components for an Effective Case Management Methodology by ASG Software Solutions May 2010 - (Free Research) Case management is a care delivery framework with the potential to relieve three of the most significant pressures facing hospital leaders. The purpose of this paper is to illustrate a number of ways in which hospital case management can and does produce clinical, operational, and financial benefits for the organizations that employ them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Enterprise iPhone, BlackBerry and Android Management the ITSM Way by BoxTone September 2010 - (Free Research) iPhone/iPad, BlackBerry and Android smartphones, and the apps that run on them, are transforming how, where and when business gets done. But the incredible growth in enterprise-connected mobile devices and applications has made the typical piecemeal approach to mobility support unacceptable. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Advanced is Your Enterprise’s iPhone, BlackBerry and Android Management? by BoxTone September 2010 - (Free Research) With an explosion of iPhone, BlackBerry & Android devices entering your workplace, how advanced is your team’s ability to secure, manage and support them? Read this Aberdeen report to learn how the best-in-class are benefiting from leveraging mobility management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Mobile Multimedia to Best-In-Class Smartphones: Addressing end user demand for high-quality mobile TV by Alcatel-Lucent August 2010 - (Free Research) The incredible speed with which end users are adopting advanced smartphones has created a new market opportunity for mobile network providers. Read this paper to find out so much more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Hospital I.T. Infrastructure by CDW Healthcare July 2010 - (Free Research) Building a brand new, state-of-the-art medical campus from the ground up requires an I.T. infrastructure capable of supporting newer, more advanced healthcare applications and the massive volumes of digital data generated by these systems. Read this white paper to learn how CDW Healthcare helped a Michigan medical campus to accomplish their goals. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Presentation Transcript: Google Apps vs. Microsoft Exchange by Google March 2010 - (Free Research) Read this presentation transcript featuring James Ferreira, CIO for the New Mexico State Attorney General's Office, to learn about migrating to cloud computing applications. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Google Apps vs. Microsoft Exchange by Google February 2010 - (Free Research) Listen to this webcast to hear from James Ferreira, CIO for the New Mexico State Attorney General's office to learn about migrating to cloud computing applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

EMA Radar™ For Business Service Management (BSM): Service Impact Q3 2010 CA Vendor Profile by CA Technologies. June 2010 - (Free Research) This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Sybase IQ: The Economics of Business Reporting by Sybase, Inc. August 2009 - (Free Research) Reporting is recognized as a way for companies to improve service, ensure quality, control costs, and prevent losses by empowering decision-makers throughout the organization. This paper will explain why reporting is one form of business intelligence that has become business-critical. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top 10 Technical Considerations for Evaluating e-Commerce Platforms by Art Technology Group (ATG) July 2010 - (Free Research) This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Five Things Data Architects Need to Know About Collaborating with their Business Users by Embarcadero Technologies, Inc. March 2009 - (Free Research) Improving interaction between IT architects and their business clients ensures that what their teams produce moves the client's business forward. This paper discusses five things you can do right now to improve collaboration with business users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Is There Life After Requirements? Tools That Support Business Process Improvement by Global Knowledge July 2010 - (Free Research) So you have a requirements plan. You have elicited functional, non-functional, and quality of service requirements. You have validated and verified them, and your stakeholders are satisfied. Now what? Read this paper to learn more about the tools needed for business process improvements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1 - 25 of 488 | Next Page

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.